Yes. All of our booster boxes, Elite Trainer Boxes (ETBs), and premium collections are sold exactly as they come from the manufacturer, complete with their original factory shrink-wrap and seals intact. We maintain strict quality control to ensure our inventory remains pristine and unsearched.

We ship all orders directly from our facility in Mississippi. We primarily utilize USPS Ground Advantage to ensure a reliable balance of fast transit times and economical shipping rates for our customers.

We offer transparent, weight-based flat shipping rates so you always know what to expect at checkout:

• Lightweight Items (Single booster packs, mini-tins, minor accessories): $X.XX

• Standard Items (Elite Trainer Boxes, individual collection boxes): $X.XX

• Heavy / Bulk Orders (Booster boxes, multiple ETBs, case-level items): $X.XX

• Optional: Free shipping is automatically applied to all orders over $160.00!

As collectors ourselves, we know how important box condition is. We do not ship premium sealed items in flimsy bubble mailers. All sealed boxes are securely packaged in sturdy cardboard boxes with ample protective cushioning (bubble wrap or packing paper) to prevent shifting and corner damage during transit.

You will always have the option at checkout, to include a sturdy plastic protector for your items for extra peace of mind!

Orders are typically processed and handed over to USPS within 1 to 2 business days of payment confirmation. Once your order ships, you will automatically receive a tracking number via email.

Due to the volatile nature of the trading card market and the collectible value of factory-sealed items, all sales are final. We cannot accept returns or exchanges on any Pokémon TCG products once they have been shipped. This policy ensures that every customer shopping with us receives completely untampered, factory-sealed inventory.

If you need to cancel an order, please contact us immediately at support@on-deck.store. If your order has not yet been processed or packed for shipment, we will do our best to accommodate the cancellation. Once a shipping label has been generated or the package has been handed over to USPS, the order cannot be canceled.

While we take extreme care in packaging your items, we cannot control carrier mishandling. If your package arrives severely damaged or is lost in transit, please save all original packaging materials and contact us immediately with your order number and photos of the damage so we can assist you in resolving the issue with USPS.

We frequently offer pre-orders for highly anticipated Pokémon TCG expansions and special holiday sets. Pre-order availability, pricing, and expected release dates will be clearly listed on individual product pages. Please note that any in-stock items purchased alongside a pre-order item will ship together once the pre-order item officially releases.