RETURN POLICY

Last Updated: October 26, 2026

Thank you for shopping at On Deck (www.on-deck.store). Please review our policy regarding returns, refunds, and cancellations carefully before placing an order.

1. All Sales Are Final

Due to the volatile nature of the collectible trading card market and the inherent premium value of factory-sealed merchandise, all sales are final. We do not accept returns, exchanges, or refunds on any Pokémon Trading Card Game (TCG) products once an order has been shipped.

This strict policy ensures absolute safety and peace of mind for our community; it guarantees that every single item leaving our facility is 100% untampered, unsearched, and directly from the manufacturer.

2. Order Cancellations

If you need to cancel an order, you must contact us immediately at support@on-deck.store.

  • Before Shipment: If your order has not yet been processed, packed, or assigned a tracking number, we will do our best to accommodate a cancellation and issue a full refund.

  • After Shipment: Once a shipping label has been generated or the package has been handed over to the carrier (USPS), the order cannot be canceled, redirected, or refunded under any circumstances.

2.5 Pre-Order Cancellations & Shipments

Pre-orders lock in allocations for highly anticipated, limited-run Pokémon expansions. Because we secure inventory based on your reservation, pre-orders cannot be canceled or refunded once placed.

  • Combined Orders: If you purchase an in-stock item in the same transaction as a pre-order item, your entire order will be held and shipped together on the official release date of the pre-order product. If you need in-stock items sooner, please place them in a separate transaction.

  • Release Date Shifts: Manufacturer release dates are subject to change. On Deck is not responsible for distributor delays or manufacturer shifts in launch windows.

3. Damaged or Lost Shipments

We take immense pride in packaging your items with collector-grade care, using sturdy boxes and ample protective padding. However, we cannot control carrier mishandling once a package leaves our facility.

  • Lost in Transit: If your tracking history shows that a package has been lost in transit by the carrier, please contact us so we can assist you in filing an insurance claim.

  • Damaged on Arrival: If your package arrives severely damaged due to carrier transit, do not discard any packaging. Take clear photos of the shipping box, the protective materials, and the damaged product, and email them to us within 48 hours of delivery along with your order number so we can help resolve the issue with the carrier.

4. Manufacturer Defects

Please note that On Deck sells items strictly factory-sealed. We are not the manufacturer of these goods. We cannot issue refunds or replacements for any internal manufacturing variances or defects. This includes poor card centering, miscut cards, print lines, factory wrap imperfections, or sorting errors inside a sealed Elite Trainer Box, booster box, or collection pack. All issues regarding internal product contents must be directed to The Pokémon Company International's customer service department.